Exploit ChatGPT By Distinguishing Problem and Solution

Do you feel awkward when you question ChatGPT because you don't know where to start? This article is for you!

Luca Vettor

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Mindmap by the author

Once upon a time, people were used to mix problems and solutions. It was common to present problems with the words of the solution and propose solutions with the words of the problem.

That mix is psychologically understandable: the desire to solve problems leads people to anticipate the solution when formulating the problem and focus on the solution as the relief from pain – problems often imply some pain.

It was an inefficient approach that negatively impacted all industries. Problems are the source of business value, while solutions are costs, which are acceptable as long as the problems they solve are valuable to solve.

When neglecting the distinction between value and costs, it’s straightforward to understand that the business value is blurred, and that’s not acceptable in the long run.

This situation starts to be even less acceptable when LLMs enter into play. Indeed, when you prompt LLMs, you need to describe the problem and shape constraints the solution must comply with.

Psychology of describing solutions versus problems

In the beginning, there’s some pain. Finding solutions involves the rational part of our mind while feeling pain always moves the emotional part.

As we all know, thanks to our daily experience, emotions and reason tend to conflict if they are not directed towards a common purpose that satisfies those two natures that coexist in us.

The crucial aspect is that emotions can easily alter our rational skills, while the ratio can rarely influence emotions. The consequence is that when we feel some pain, our basic instinct urges us to suppress the pain’s source in any way, and emotions lead.

Faced with pain, the dominant emotion is the urge to move away. The rational definition of the cause of pain is not even contemplated in that whirlwind of emotions.

All that is true in usual human life, but it’s also valid for business life, where pain means…

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Luca Vettor

My 24 years in the IT industry and physics degree flow into my mission: simplify what appears complex.